Fans will be capable of ship numerous experiences to the corporate,
ECinema News
SM Entertainment has taken an enormous stride in direction of guaranteeing the security of their artists and addressing followers’ issues extra promptly by launching a singular reporting heart, “KWANGYA 119.” This on-line platform, which went dwell on June 21, was launched by the company on Twitter.
The ‘KWANGYA 119′ web site, a reporting heart for safeguarding the rights and pursuits of SM artists, is now dwell.
You can entry ‘KWANGYA 119′ after logging in together with your SMTOWN ID and file a report on ‘ARTIST Defamation Report’, ‘Illegal Ticket/Copyright Infringement Report’ and ‘Correction Report & Suggestion’ pages.
— SM Entertainment
KWANGYA 119 is a digital board designed for followers to specific their issues about SM artists, thus constructing a direct communication channel between followers and SM Entertainment. Fans are capable of report cases of defamation, together with faux news circulating concerning the company’s idols, in addition to copyright infringements, unlawful ticket gross sales, and “corrections and solutions” for the corporate.
Posts on this platform are non-public, however different customers can view the artist every report issues and the character of the criticism. Since its launch, the vast majority of complaints have pertained to defamation of its artists, together with false information, slander and profanity, and cases of sexual harassment.
According to the rules offered by SM Entertainment, followers can add posts between 10 AM and 6 PM KST on weekdays. However, to keep up the system’s effectivity, followers are required to log into their SMTown accounts to make a submit and might solely make experiences in the identical class each ten minutes.
SM Entertainment has dedicated to answer these experiences inside seven days of posting, within the order they’re obtained. However, they’ve warned {that a} excessive quantity of requests or points that require liaison with the related division might trigger some delays.
The firm additionally touched on the subject of ticket gross sales, saying {that a} report web page solely for unlawful gross sales is within the plans as properly.
As for the ‘Illegal Ticket Sales Report’ web page, we’re in dialogue with present organizers and ticketing websites and plan to open the web page as quickly as all particulars are settled. We will ship out a separate discover as soon as confirmed.
— SM Entertainment
The creation of ‘KWANGYA 119’ is undoubtedly a testomony to SM Entertainment’s dedication to make sure the safety of its artists and immediately handle the issues of its fan base. It affords a clear and arranged avenue for grievances and solutions, permitting for a extra knowledgeable, complete overview of the problems confronted by artists and followers alike.
Please take motion (take this significantly) and don’t cease by simply gathering all the data we are going to ship.
— 🐰✨Onew Philippines✨🥕 (@onew_ph) June 21, 2023
However, the effectiveness of this initiative will really be gauged by how effectively the corporate handles the incoming barrage of experiences. Fans will definitely be watching intently to see how SM Entertainment navigates via this wealth of knowledge, and makes use of it to result in actual, constructive change inside the industry.
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